iRacing.com Motorsport Simulations, LLC, the world’s leading and most authentic PC-based racing simulation, is seeking a detail-oriented and customer-focused Customer Support Specialist to join our team. In this role, you will assist customers by troubleshooting technical issues, answering product-related inquiries, and ensuring a positive user experience. You will work closely with cross-functional teams.
Key Responsibilities
- Provide first and second-level technical support via email, chat, or phone.
- Troubleshoot hardware/software issues, bugs, and system errors for end users.
- Escalate complex problems to the appropriate internal teams.
- Assist with onboarding and training for new customers, including system set up and configuration.
- Stay up to date on product updates, new features, and technical documentation.
- Maintain high customer satisfaction by resolving issues quickly and professionally.
- Document support cases, common issues, and solutions in the knowledge base.
- Collect user feedback and report recurring issues to product/engineering teams.
Qualifications
- Associate or bachelor’s degree in computer science, IT, or a related field – or equivalent practical experience.
- 1-3 years of experience in technical support, help desk, or customer-facing IT role.
- Strong knowledge of operating systems and web browsers.
- Excellent communication and people skills.
- Strong analytical and problem-solving abilities.
- Works well in a team environment
Skills and Competencies
- Customer-first attitude with a passion for helping others.
- Ability to prioritize and manage multiple tasks in a demanding environment.
- Technical aptitude and a willingness to quickly learn new systems.
- Patience and professionalism when collaborating with non-technical users.
Compensation & Benefits
In addition to competitive pay and benefits, we offer the opportunity to be part of a dedicated customer support team that values the customer experience.
Benefits Include
- Health, dental, vision, and life insurance
- 401(k) and discretionary employer match
- Paid time off (vacation, personal, sick, and holidays)
Location, Working Conditions, & Eligibility
- This position is remote within the United States. Primarily desk-based work with frequent use of email, chat, and virtual meeting tools. This position is full-time, and the days worked will be one of the following shifts:
- Thursday – Monday
- Friday – Tuesday
- or a shorter work week if desired: Friday – Monday
- Candidates must be legally authorized to work in the United States at the time of application.
- We are unable to sponsor visas, or work permits for this role.
- Please submit a cover letter and resume to HR@iRacing.com.